Whether the contents are banned or improperly labeled, there are a lot of ways a package will be seized at customs. All we need now is a way to add phone numbers ourselves. The burden in Federal court is by a preponderance of the evidence (51 percent or more) meaning the judges should believe that the existence of a fact is more probable than its nonexistence. Would like to know how to report number to Nomorobo for possible inclusion. Some of our Endorsements from Satisfied Clients, Be Aware of Your package has been seized Scam. In this case, authorities can seize package contents because they believe the contents are pertinent to an investigation or prosecution. When the money did not arrive at his friends the next day, Mr. Hamer contacted FedEx to inquire about his shipment only to find out his package had been seized in a legal process known as civil asset forfeiture. What happens when your parcel is seized before it arrives at your home? AHHHHHH!!!! A Professional theme for architects, construction and interior designers There have been cases involved with shipping a package through a third-party carrier where unwarranted searches have been conducted. The receipt had his working phone number listed, which he had used twice to call the Greenville police, and he had a receipt for the purchase of the money orders. When the DEA seized a significant amount of money from my house, I didn't know what to do. by | May 23, 2022 | is pat robertson's wife still alive | May 23, 2022 | is pat robertson's wife still alive We are thankful for the concerned residents who have reached out to us with this information so that our family, friends, and community are not scammed by these criminals., Follow us on Twitter for the most up to date information @USBPChiefGFN or @CBPGreatPlains. I recommend him to anyone needing these services. Share This Page. The moment you receive this call, press 1 to speak to a CBP officer.". Doing so will most likely result in an investigation or arrest as it is illegal to ship drugs through any federal or private carriers. CBP wouldn't try to contact me by phone, I assume. You have no control over what another person sends you. What is the Difference Between Asset Seizure and Asset Forfeiture? Two weeks after the money was seized, and after Mr. Hamers attorney had written a letter of explanation for the funds, the police asked the court to forfeit the money to their department. Packages that may face seizure during shipment using service provides like Fed/Ex, UPS, USPS by the law enforcement include: Cash and Currency. Once a package is flagged and seized, in most cases a letter is sent from the confiscating party to the individual who ordered the package. This process is used for many terrorist activities, and drug-related crimes but can also include other criminal and civil offenses. Heres what tracking will say if a package has been seized: If the package is on USPS, then there will be a tracking message that says the package has been seized by law enforcement. In such cases, the prosecution (government) has the burden of proof and is required to prove that the seized package was or could be used in committing a criminal offense, beyond a reasonable doubt (90 percent or more). Now, this process is still subject to rules involving warrants or reasonable suspicion, but FedEx is not legally obligated to protect your property in the same way that the USPS is. The investigative team of your attorney will work to identify all the relevant witnesses, required shipping documentation, and other evidence to present a solid representation of your case. What's the most creative scam call you've received? It is a wise move to have an experienced defense attorney by your side so that you dont speak anything incriminating and later used against you by law enforcement. Because of this protection against search and seizure procedures, many prefer this choice for shipping drugs; however, the Post Office can get a warrant if they believe a package is suspicious. Official websites use .gov Domestic orders are very rarely siezed so you should be fine the only way to be sure your package was siezed would be if you got a letter in the mail which they are obligated to send to you whenever they sieze something. If you have a travel document, go see your family!! those illegal prerecorded messages hawking everything from timeshares in the They will then inform a law enforcement agency about their concerns. In such cases, importers of banned or illegal goods may be arrested and imprisoned from being involved in shipping such items. officer i repeat press one to speak with c.v. Necessary cookies are absolutely essential for the website to function properly. Date Blocked February 1, 2021 Phone scams can be reported to the Federal Trade Commission online. An official website of the United States government. With advice from a dedicated attorney, you must file a claim for the preservation of rights against a seized USPS, UPS or FedEx package seized by police. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. Because of that, you cant ship it from one state to another. Your dedicated attorney will investigate different aspects of the claim to build a strong defense on your part. Fraudsters are sending out virus infected emails that claim a package has been seized by HM Revenue & Customs upon arrival into the United Kingdom. A lot of the cases get resolved in the negotiation phase. Click Share This Page button to display social media links. Lets start by fleshing out package seizure. Since the U.S. Whatever the message is, this rule stays the same: If you get an unexpected text message about a package, don't click on any links. An official website of the U.S. Department of Homeland Security. Ill break it down by major carriers, but even then, the reason for seizure will matter a lot. I very highly recommend him! These notices are typically sent out to someone who is an alleged violator with the information on what and where your shipment was seized. It is vitally important to choose a lawyer who knows the forfeiture laws inside and out and is well-connected. The moment you receive this call, press 1 to speak to a CBP officer." CBP wouldn't try to contact me by phone, I assume. In Federal courts, the burden of proof on the government is relatively low, but they still must prove the seized shipping package is proceeds of a crime, evidence of an offense, contraband, or properties used in criminal activity. If you are buying something from an online seller, you must add information such as the seller's name and address, the quantity of item shipped, the purchase price in U.S. dollars, weight, and country of origin. Postal Service or by a private carrier, such as UPS or FedEx.While the rules and regulations for what can be shipped are somewhat the same,it comes with some exceptions, like the private carriers like FedEx and UPS can ship ammunition, but it is not allowed by USPS. Countries are careful to prevent invasive species, disease vectors, and other problems from crossing a border via agriculture. I'm not an immigrant, so maybe it wasn't as targeted as it was lucky in your case. CBP is charged with securing the borders of the United States while enforcing hundreds of laws and facilitating lawful trade and travel. DHL wont automatically update your tracking information to tell you that the package has been seized. If the K-9 show alert signs for the package, the police, in order to seize the package, may claim that the cash package must have been stored near large amounts of drugs for a reasonably long period. A seizure of a shipping package may be due to any of the following reasons: When goods or packages are shipped from any overseas country to the United States, they are referred to as being imported." The process has become deeply flawed and is allowing both state and federal agencies to make seizures motivated by profit rather than crime-fighting. Especially not specifying what my name is and whatnot. In that conversation, they will explain the situation in more detail. Everyone should be reminded that letters have a life of their own once they enter your nations postal system--some hang around with letters of bad repute, other's chronically sleep-in or disappear for days at a time with who-knows-who or (heaven forbid) 2nd-class mail. Private carriers such as DHL, FedEx, or the UPS are not federal government agencies and therefore do not require a search warrant to check packages if they deem them suspicious. Especially not specifying what my name is and whatnot. It took Mr. Hamer six weeks to obtain possession of his money, which came with an apology but no explanation. Similarly, K-9 dog alerts can be questioned by looking at other sources too. UPS can "intercept" a package that they feel is suspicious. They want to file cases, seize illegally imported or exported goods, and arrest people. Passed my interview today, and a few minutes later got a I-130 Approval - PD 03/2022 Texas Service Center. Major shipping carriers such as UPS, the United States Postal Service, and FedEx have specific state and federal regulations in place to ship firearms. Twitter. The third is that the contents of the package are deemed to be suspicious or harmful. The purpose of asset forfeiture was intended to interrupt illegal activity by confiscating assets thought to be beneficial to an organization or individual involved in illegal activity. Registered office: 47 Hill Road, Pinner, Middlesex. Thank you. One difference is the Post Office cannot ship ammunition, but carriers such as FedEx or UPS are allowed to send these shipments. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail. Sometimes, even the slightest deviation from a legal statutory can make the difference between getting your seized item back and losing it forever. We are committed to helping our clients avoid an unjust prosecution at the federal or state level! Please accept our apologies for any inconvenience this may have caused. This subreddit is not affiliated with U.S. FedEx reserves the right to open and inspect any package deemed suspicious. In the end, I got the best case scenario--I received all my funds back which I definitely did not expect. These packages are, however, considered dangerous goods and will often be seized to ensure a proper check. Postal Service could not guarantee next-day delivery at the time, he decided to use FedEx so his friend would get the money on Saturday, the following day. The Department of Homeland Security and CBP do not solicit money over the telephone. A package with your name has been seized at the border for contrabanded drugs and cash. Ive heard fake USCIS calls. A package or goods that are prohibited or restricted from importing from a foreign source or one that requires a permit in order to enter the country can be taken (seized) by the United States Customs. life without that nuisance we know as robocalls has a nice ring to it. HA5 1LB, We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. stored means that your package has arrived at the pandabuy warehouse. - Police investigated a package from Mr. Hamer being sent to Mr. Black with a Washington state address, - They claimed the phone number listed on the package had either been disconnected or was illegitimate, - The parcel had its ends taped and glued down, - The package contained a coffee bag and vacuum-sealed container with money orders totaling $6,000, - They stated the packaging on this shipment was overdone and included padding of foam, which they determined was used to confuse drug-sniffing dogs, - They believed because the sender paid for delivery in cash and was using money orders, it was done to avoid a paper trail.. She asked if I wanted her agent info so I told her yeah, go ahead and give me that. HANG UP! If you are to receive a package and the USPS notifies you, it was seized, that is usually the end of their investigation, at least on your end. "A box of drugs and money being shipped has your name on it and it has been intercepted at the border." That's what a recorded voice is telling Washington state residents in what is a. The Supreme Court has declared youve eliminated your reasonable expectation of privacy by using a third-party carrier. Royal Mail is sorry to inform you that a package addressed to you was seized by HM Revenue & Customs upon arrival into the United Kingdom. CBP is charged with securing the borders of the United States while enforcing hundreds of laws and facilitating lawful trade and travel. Testing for dangerous chemical compounds is a good example. We can use the U.S. as another easy example. Contact Asset Forfeiture Attorney law firm today at 888-571-5590 to schedule a complimentary consultation and case evaluation. Once your shipping package is seized, you need to contact the law enforcement. The smaller ones are found to weigh as low as 40 kgs. We understand the laws regarding these seizures and will help you gain proper ownership of your property. A new #PhoneScam is being reported nationwide from callers impersonating @CBP Officers and Agents. I would appreciate your comments. Mr. Hamer agreed to loan his friend $6,000, but he didnt want to send cash through the mail. There are a lot of possibilities, but Im only covering the scope of knowing your package has been seized today. The information presented at this site should
If you have faced seizure of shipping packages during transit by private (FedEx or UPS) or federal government carrier (USPS), you must seek assistance from a dedicated attorney like Asset Forfeiture Attorney. Jacek was able to help with his criminal case as well as getting his money back that was taken from him without any cause from the police. These cookies do not store any personal information. Instead, its the country of origin and the destination that really matter. Since the USPS provides certain protections against the procedure of search and seizure, it is usually a safe and preferred choice for shipping drugs among those who send. This safeguard protects such shipments from being opened if there is not a search warrant in place. In the case of trade restrictions, the contents of the package are not necessarily important. The call disconnected immediately. U.S. They will want to file the case, seize the imported or exported goods, and file asset forfeiture for their gain. The filing of the petition will eventually lead to a court trial where the Customs department must prove it had a legal right to seize your item or items. With other carriers, it is more likely that you will receive a message requesting that you contact the carrier. However, it is kinda scary to think that scammers are smart enough to get phone numbers from immigrants who are vulnerable and may freak out at the thought of a call from any kind of law enforcement agency. In the context of seized shipping packages, the term seizure refers to the act of physical possession of a shipped item or the transfer of control or custody from the package owner to the state or federal government. Because it is a federal government agency, it is required to follow federal guidelines, which includes the federal government employees working there must have probable cause to search a package for drugs. For instance, when a private third-party shipping company, like FedEx, figures out the package contains suspicious content, like cash, ammunition, or drugs like weed or prescription drugs, they can take the package out of its normal shipping cycle and inform about it to the law enforcement agency. In an effort to keep CBP.gov current, the archive contains content from a previous administration or is otherwise outdated. In a new spin on the package delivery scheme, scammers are no longer posing as mail carriers. Even if you arent under investigation, they could conceivably find a reason to seize your package. There are specific items and materials that you are not allowed to ship in a country. What happens if a package is seized by customs Canada? Packages require specific labeling so that they can be handled safely and appropriately at all stages of the journey. Jacek's knowledge of the forfeiture laws and experience enable him to get the best possible results. Such a claim can be filed against an appropriate law enforcement agency. Throughout the process, he would touch base frequently, always be available for my questions and keep me on task with information he needed to do his job. From the beginning of my process of trying to recover my funds which were seized by the DEA, Mr. Lentz was very professional and gave me tremendous guidance during a very frustrating time.
a package has been seized under your name
Whether the contents are banned or improperly labeled, there are a lot of ways a package will be seized at customs. All we need now is a way to add phone numbers ourselves. The burden in Federal court is by a preponderance of the evidence (51 percent or more) meaning the judges should believe that the existence of a fact is more probable than its nonexistence. Would like to know how to report number to Nomorobo for possible inclusion. Some of our Endorsements from Satisfied Clients, Be Aware of Your package has been seized Scam. In this case, authorities can seize package contents because they believe the contents are pertinent to an investigation or prosecution. When the money did not arrive at his friends the next day, Mr. Hamer contacted FedEx to inquire about his shipment only to find out his package had been seized in a legal process known as civil asset forfeiture. What happens when your parcel is seized before it arrives at your home? AHHHHHH!!!! A Professional theme for architects, construction and interior designers There have been cases involved with shipping a package through a third-party carrier where unwarranted searches have been conducted. The receipt had his working phone number listed, which he had used twice to call the Greenville police, and he had a receipt for the purchase of the money orders. When the DEA seized a significant amount of money from my house, I didn't know what to do. by | May 23, 2022 | is pat robertson's wife still alive | May 23, 2022 | is pat robertson's wife still alive We are thankful for the concerned residents who have reached out to us with this information so that our family, friends, and community are not scammed by these criminals., Follow us on Twitter for the most up to date information @USBPChiefGFN or @CBPGreatPlains. I recommend him to anyone needing these services. Share This Page. The moment you receive this call, press 1 to speak to a CBP officer.". Doing so will most likely result in an investigation or arrest as it is illegal to ship drugs through any federal or private carriers. CBP wouldn't try to contact me by phone, I assume. You have no control over what another person sends you. What is the Difference Between Asset Seizure and Asset Forfeiture? Two weeks after the money was seized, and after Mr. Hamers attorney had written a letter of explanation for the funds, the police asked the court to forfeit the money to their department. Packages that may face seizure during shipment using service provides like Fed/Ex, UPS, USPS by the law enforcement include: Cash and Currency. Once a package is flagged and seized, in most cases a letter is sent from the confiscating party to the individual who ordered the package. This process is used for many terrorist activities, and drug-related crimes but can also include other criminal and civil offenses. Heres what tracking will say if a package has been seized: If the package is on USPS, then there will be a tracking message that says the package has been seized by law enforcement. In such cases, the prosecution (government) has the burden of proof and is required to prove that the seized package was or could be used in committing a criminal offense, beyond a reasonable doubt (90 percent or more). Now, this process is still subject to rules involving warrants or reasonable suspicion, but FedEx is not legally obligated to protect your property in the same way that the USPS is. The investigative team of your attorney will work to identify all the relevant witnesses, required shipping documentation, and other evidence to present a solid representation of your case. What's the most creative scam call you've received? It is a wise move to have an experienced defense attorney by your side so that you dont speak anything incriminating and later used against you by law enforcement. Because of this protection against search and seizure procedures, many prefer this choice for shipping drugs; however, the Post Office can get a warrant if they believe a package is suspicious. Official websites use .gov Domestic orders are very rarely siezed so you should be fine the only way to be sure your package was siezed would be if you got a letter in the mail which they are obligated to send to you whenever they sieze something. If you have a travel document, go see your family!! those illegal prerecorded messages hawking everything from timeshares in the They will then inform a law enforcement agency about their concerns. In such cases, importers of banned or illegal goods may be arrested and imprisoned from being involved in shipping such items. officer i repeat press one to speak with c.v. Necessary cookies are absolutely essential for the website to function properly. Date Blocked February 1, 2021 Phone scams can be reported to the Federal Trade Commission online. An official website of the United States government. With advice from a dedicated attorney, you must file a claim for the preservation of rights against a seized USPS, UPS or FedEx package seized by police. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. Because of that, you cant ship it from one state to another. Your dedicated attorney will investigate different aspects of the claim to build a strong defense on your part. Fraudsters are sending out virus infected emails that claim a package has been seized by HM Revenue & Customs upon arrival into the United Kingdom. A lot of the cases get resolved in the negotiation phase. Click Share This Page button to display social media links. Lets start by fleshing out package seizure. Since the U.S. Whatever the message is, this rule stays the same: If you get an unexpected text message about a package, don't click on any links. An official website of the U.S. Department of Homeland Security. Ill break it down by major carriers, but even then, the reason for seizure will matter a lot. I very highly recommend him! These notices are typically sent out to someone who is an alleged violator with the information on what and where your shipment was seized. It is vitally important to choose a lawyer who knows the forfeiture laws inside and out and is well-connected. The moment you receive this call, press 1 to speak to a CBP officer." CBP wouldn't try to contact me by phone, I assume. In Federal courts, the burden of proof on the government is relatively low, but they still must prove the seized shipping package is proceeds of a crime, evidence of an offense, contraband, or properties used in criminal activity. If you are buying something from an online seller, you must add information such as the seller's name and address, the quantity of item shipped, the purchase price in U.S. dollars, weight, and country of origin. Postal Service or by a private carrier, such as UPS or FedEx.While the rules and regulations for what can be shipped are somewhat the same,it comes with some exceptions, like the private carriers like FedEx and UPS can ship ammunition, but it is not allowed by USPS. Countries are careful to prevent invasive species, disease vectors, and other problems from crossing a border via agriculture. I'm not an immigrant, so maybe it wasn't as targeted as it was lucky in your case. CBP is charged with securing the borders of the United States while enforcing hundreds of laws and facilitating lawful trade and travel. DHL wont automatically update your tracking information to tell you that the package has been seized. If the K-9 show alert signs for the package, the police, in order to seize the package, may claim that the cash package must have been stored near large amounts of drugs for a reasonably long period. A seizure of a shipping package may be due to any of the following reasons: When goods or packages are shipped from any overseas country to the United States, they are referred to as being imported." The process has become deeply flawed and is allowing both state and federal agencies to make seizures motivated by profit rather than crime-fighting. Especially not specifying what my name is and whatnot. In that conversation, they will explain the situation in more detail. Everyone should be reminded that letters have a life of their own once they enter your nations postal system--some hang around with letters of bad repute, other's chronically sleep-in or disappear for days at a time with who-knows-who or (heaven forbid) 2nd-class mail. Private carriers such as DHL, FedEx, or the UPS are not federal government agencies and therefore do not require a search warrant to check packages if they deem them suspicious. Especially not specifying what my name is and whatnot. It took Mr. Hamer six weeks to obtain possession of his money, which came with an apology but no explanation. Similarly, K-9 dog alerts can be questioned by looking at other sources too. UPS can "intercept" a package that they feel is suspicious. They want to file cases, seize illegally imported or exported goods, and arrest people. Passed my interview today, and a few minutes later got a I-130 Approval - PD 03/2022 Texas Service Center. Major shipping carriers such as UPS, the United States Postal Service, and FedEx have specific state and federal regulations in place to ship firearms. Twitter. The third is that the contents of the package are deemed to be suspicious or harmful. The purpose of asset forfeiture was intended to interrupt illegal activity by confiscating assets thought to be beneficial to an organization or individual involved in illegal activity. Registered office: 47 Hill Road, Pinner, Middlesex. Thank you. One difference is the Post Office cannot ship ammunition, but carriers such as FedEx or UPS are allowed to send these shipments. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail. Sometimes, even the slightest deviation from a legal statutory can make the difference between getting your seized item back and losing it forever. We are committed to helping our clients avoid an unjust prosecution at the federal or state level! Please accept our apologies for any inconvenience this may have caused. This subreddit is not affiliated with U.S. FedEx reserves the right to open and inspect any package deemed suspicious. In the end, I got the best case scenario--I received all my funds back which I definitely did not expect. These packages are, however, considered dangerous goods and will often be seized to ensure a proper check. Postal Service could not guarantee next-day delivery at the time, he decided to use FedEx so his friend would get the money on Saturday, the following day. The Department of Homeland Security and CBP do not solicit money over the telephone. A package with your name has been seized at the border for contrabanded drugs and cash. Ive heard fake USCIS calls. A package or goods that are prohibited or restricted from importing from a foreign source or one that requires a permit in order to enter the country can be taken (seized) by the United States Customs. life without that nuisance we know as robocalls has a nice ring to it. HA5 1LB, We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. stored means that your package has arrived at the pandabuy warehouse. - Police investigated a package from Mr. Hamer being sent to Mr. Black with a Washington state address, - They claimed the phone number listed on the package had either been disconnected or was illegitimate, - The parcel had its ends taped and glued down, - The package contained a coffee bag and vacuum-sealed container with money orders totaling $6,000, - They stated the packaging on this shipment was overdone and included padding of foam, which they determined was used to confuse drug-sniffing dogs, - They believed because the sender paid for delivery in cash and was using money orders, it was done to avoid a paper trail.. She asked if I wanted her agent info so I told her yeah, go ahead and give me that. HANG UP! If you are to receive a package and the USPS notifies you, it was seized, that is usually the end of their investigation, at least on your end. "A box of drugs and money being shipped has your name on it and it has been intercepted at the border." That's what a recorded voice is telling Washington state residents in what is a. The Supreme Court has declared youve eliminated your reasonable expectation of privacy by using a third-party carrier. Royal Mail is sorry to inform you that a package addressed to you was seized by HM Revenue & Customs upon arrival into the United Kingdom. CBP is charged with securing the borders of the United States while enforcing hundreds of laws and facilitating lawful trade and travel. Testing for dangerous chemical compounds is a good example. We can use the U.S. as another easy example. Contact Asset Forfeiture Attorney law firm today at 888-571-5590 to schedule a complimentary consultation and case evaluation. Once your shipping package is seized, you need to contact the law enforcement. The smaller ones are found to weigh as low as 40 kgs. We understand the laws regarding these seizures and will help you gain proper ownership of your property. A new #PhoneScam is being reported nationwide from callers impersonating @CBP Officers and Agents. I would appreciate your comments. Mr. Hamer agreed to loan his friend $6,000, but he didnt want to send cash through the mail. There are a lot of possibilities, but Im only covering the scope of knowing your package has been seized today. The information presented at this site should If you have faced seizure of shipping packages during transit by private (FedEx or UPS) or federal government carrier (USPS), you must seek assistance from a dedicated attorney like Asset Forfeiture Attorney. Jacek was able to help with his criminal case as well as getting his money back that was taken from him without any cause from the police. These cookies do not store any personal information. Instead, its the country of origin and the destination that really matter. Since the USPS provides certain protections against the procedure of search and seizure, it is usually a safe and preferred choice for shipping drugs among those who send. This safeguard protects such shipments from being opened if there is not a search warrant in place. In the case of trade restrictions, the contents of the package are not necessarily important. The call disconnected immediately. U.S. They will want to file the case, seize the imported or exported goods, and file asset forfeiture for their gain. The filing of the petition will eventually lead to a court trial where the Customs department must prove it had a legal right to seize your item or items. With other carriers, it is more likely that you will receive a message requesting that you contact the carrier. However, it is kinda scary to think that scammers are smart enough to get phone numbers from immigrants who are vulnerable and may freak out at the thought of a call from any kind of law enforcement agency. In the context of seized shipping packages, the term seizure refers to the act of physical possession of a shipped item or the transfer of control or custody from the package owner to the state or federal government. Because it is a federal government agency, it is required to follow federal guidelines, which includes the federal government employees working there must have probable cause to search a package for drugs. For instance, when a private third-party shipping company, like FedEx, figures out the package contains suspicious content, like cash, ammunition, or drugs like weed or prescription drugs, they can take the package out of its normal shipping cycle and inform about it to the law enforcement agency. In an effort to keep CBP.gov current, the archive contains content from a previous administration or is otherwise outdated. In a new spin on the package delivery scheme, scammers are no longer posing as mail carriers. Even if you arent under investigation, they could conceivably find a reason to seize your package. There are specific items and materials that you are not allowed to ship in a country. What happens if a package is seized by customs Canada? Packages require specific labeling so that they can be handled safely and appropriately at all stages of the journey. Jacek's knowledge of the forfeiture laws and experience enable him to get the best possible results. Such a claim can be filed against an appropriate law enforcement agency. Throughout the process, he would touch base frequently, always be available for my questions and keep me on task with information he needed to do his job. From the beginning of my process of trying to recover my funds which were seized by the DEA, Mr. Lentz was very professional and gave me tremendous guidance during a very frustrating time.
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